Impressive Kenyan Official Use of Twitter

As the horrible events at the Westgate mall in Nairobi still unfold, I want to highlight the impressive use of social media by Kenyan authorities like the police and ministry of interior. Many can learn from them!

  1. 1. Timely information

    – information too late is no information.
  2. We would like to confirm that, the official record of those who died because of the cruel act stands at 62.
  3. Through our operations this morning, we have killed 2 terrorists and we will be giving you finer details going forward.
  4. 2. Messages to the public

    – Twitter is an excellent direct channel
  5. This is a plea, keep off #WestGateMall for your own security. This is a scene of crime and it’s for your own safety.
  6. The ongoing speculations online are going to jeopardize the efforts to rescue the remaining hostages. Please heed and be calm. Pls RT
  7. 3. Personal professional accounts (here Inspector General of the Kenyan Police)

    -Creates calm as we see real people are out there doing their best
  8. Thumbs up to our multi-agency team, we have just managed to rescue some hostages. We’re increasingly gaining advantage of the attackers. IG
  9. 4. Collaboration between agencies

    – Creates calm as we see agencies work in tandem
  10. We urge those of us who have posted graphic images to remove them so as to observe solidarity with the affected families~ @InteriorKE
  11. 5. Understanding the basics of Twitter, eg. verification of accounts, hashtags

    – Creates confidence in the agency
  12. Thank you @twitter has verified account, so we continue updating and encourage you. As we said: One love!
  13. We plead with you to keep off #WestGateMall if you aren’t a security agent,volunteer or a member of the media fraternity.WG is a crime scene
  14. …though there are things to learn, we must keep a critical mind. Also official accounts do best to stick to facts, details and general warnings, and avoid judging the situation as it unfolds.
  15. The security forces are in control of the entire West Gate building and we are doing what must be done to end this.
  16. Fire shows Kenya police has lost control of situation, they seem to do their best to cover their failure. Quite hostile to journos #westgate

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One of These Days…

IMG_6039On the radio in the morning we could hear about corruption and neglect (“Where the paperwork for the sale of the USD 19,2 million vessel is, nobody seems to know”). When my ears started to get red from anger, the traffic suddenly came to a halt and the stretch of the road that normally isa 5-minute-flow became a 30-minute-obstruction. My 1,5 hour commute had now ballooned to 2hours.

 

When I came to work, Internet was down. I had planned to do some other things, but not being able to check my email to check on a morning meeting stressed me to the point, I had to walk around to other offices to see if the problem was a general one. By noon, Internet was back, but now printing was an issue.

 

The last three weeks, I have only been able to print twice. In a job,where reading, analysis and planning involving many people is daily tasks, this is starting to get very annoying.

 

By 4 PM, I had still not been able to print. I decided to head home early – only to get stuck in traffic.

 

It was just one of those days.

 

This post is part of Blu’s LiveBlu Forum, a social commentary on work-life balance in Ghana. Join the discussion at: http://blughana.wordpress.com/ #LiveBlu #BeLieveUme or sign up here to try turbo-charged internet powered by Blu.

 

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ALERT: Chale Wote 2013!

ALERT. ALERT. ALERT. Do not miss this year’s street art festival in Jamestown in Accra. Happening this weekend, 7-8 September. Find (printable) program here (PDF). Personally, I find it hard to chose among the many events, but will likely just go and stroll around with my family and enjoy the surprises around each street corner…

This minute-and-a-half video gives you a feel of the amazing event.

Superproductive art collective AccraDOTAlt are the organizers. This year, BloggingGhana is among the official collaborators. Other involved partners are: REDD Kat Pictures, Acrilex, Urban Republic, FashionistaGH, and Ghana Urban Platform.

Chale Wote 2013 is the third flamboyant, spectacular and fun yearly festival, see my posts from 2011 and 2012.

See you there!

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End of Elections 2012: #TheVerdict of the #ElectionPetition is in!

Yesterday in the early afternoon around 1 PM most of Ghana was tuned into a radio channel or had its eyes glued to a TV screen. Since morning, we had been waiting for the verdict of the supreme court on the election petition. The judges came in and after a few minutes, the courtroom crowd stood up. 8 months of questions about the leadership of Ghana was over.

NDC and Mahama had been confirmed as winners of the presidential election.

Canadian journalist Iain Merlow was in a restaurant as the verdict came in:

““They say we are not meant to celebrate,” the man said, as he sat down for lunch, reflecting the weeks of media discussions about the need for peace, about the need for both sides to accept the verdict without violence or rallies, without over-the-top celebrations or protests. At one point, there was a pretty vigorous media debate about whether there was actually too much talk of peace, whether some were being slightly less than genuine with their peace talk, and whether there was even a need for it all.”

Nnenna followed #theVerdict on social media:

“Oh là là, Ghana Tweeps nailed it. They took pictures, they reported. They tweeted, retweeted, shared, and kept the hype. While we waited for the judges to give #TheVerdict, we even got to the point of asking people to share what they were doing while waiting.. It will be interesting to see a MashUp of the tweets on both tags: #ElectionPetition and #TheVerdict.”

Kwaku Spider checked out the headlines.

“Judgement Day is here”

“D-Day”

Kofi Annan suggested:

“This success must not blind us to the flaws in our electoral system that the judicial review has brought to light. All concerned need to work energetically to ensure that these flaws are addressed through the necessary institutional reforms.

We have a bright future to build together, as the Ghanaian people. That future begins today.”

And taking into account that future, today, some of us bloggers met online in a GhanaDecides sponsored G+ Hangout to discuss the verdict and the election petition’s impact on our country. It was a very constructive discussion with many different opinions shared and challenged. 

The discussion is about 1 hour. For a summary, see this Storify put together by Jemila who also moderated the discussion.

The elections 2012 are officially over!

 

 

 

 

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Swedish News Article Feat. Election Petition Verdict

Screen Shot 2013-08-28 at 8.44.41 PM

While Ghana holds its breath (ok, not really) for the election petition verdict coming tomorrow, my friend sent me this timely Swedish news article from one of Sweden’s premier morning papers with a heading that reads (in translation) “Belief in Future Despite Worrying Wait for Election Results in Ghana”.

I am cited in there, from an interview done some months back, saying:

 

–President Mahama är säkert försvagad av att valresultatet diskuteras dagligen i tv och radio och gör inte många utspel. Det senaste halvåret har varit besvärligt med många strejker bland lärare och läkare i offentlig sektor och en elkris med många dagliga avbrott. I det område jag bor är vi av med elen sex timmar varannan dag, berättar Kajsa Hallberg Adu som bor med man och barn i Tema, utanför huvudstaden Accra.

Translation:

– President Mahama is likely made weaker by that the election results daily are questioned in TV and radio and does few interventions. The last six months have been difficult with many strikes among teachers and medical doctors in the public sector and an electricity crisis. Where I live we do not have electricty 6 hours every other day, says Kajsa Hallberg Adu who lives with husband and child in Tema, just outside the capital Accra.

For the record I also spoke of things going well and stressed there was no panic. But reading this again makes me remember that times have really been tough for some time…

The article is concluded with a (wo)man on the street who voted for Akuffo-Addo who says she will accept the supreme court verdict.

–Jag kan stå ut med John Mahama också. Det gör inte så stor skillnad.

Translation:

–I can live with John Mahama too. It does not make a big difference.

I have the feeling this is a pretty representative view. Tomorrow and the ensuing days will tell…

Read the article in full here.

 

 

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TechTrekGhana: Meeting Boston College

Boston College collageLast year, I got an email from Professor John Gallagher of Boston College asking if I could meet with his students during their study trip to Ghana in May. I was excited to be asked, really it is not everyday the educational city of Boston calls! – so I said yes and after some emailing back and forth, I was asked to not just meet with John’s students, but also organize a panel with Ashesi students about social media in Ghana. Here is the long overdue blog post about this panel!

First, I decided to ask my colleague Kobina Graham to go with me as we have been coteaching Social Theory, a freshman class where we tried to integrate Twitter. Additionally, Kobby worked as the Social Media Officer for the Constitutional Review Commission a few years back. To find the best students for the panel, we held a (Twitter) competition, asking students to contribute to the Ashesifun hashtag invented by Ashesi student, Edwin. This hashtag is a way of indexing ideas on how to make the Ashesi campus and consequently college experience more vibrant. Edwin was by default shortlisted for the panel, with him came Martha (a third year student) and Makafui (a first year student).

On the evening of our panel, we met at MEST and had dinner with the visitors. We talked about our experiences with social media in Ghana, the teaching experiments we had done, how we use Internet (several of us are bloggers), but we were also interested in listening to the Boston College students and hear more about what they had discovered. A Boston College student later tweeted:

Most interesting of their observations were: the low, but growing, Internet penetration; the high energy of the Ghanaian IT sector and last, but not least; the intensive use of Twitter for professional communication (“Ghanaian professionals seem to prefer a Direct Message on Twitter to a phone call or an email!”). I checked the last by tweeting about it and  got mixed feedback from (the already biased) Twitterverse. Still,  getting that comparison with Boston ecosystem was enlightening. It seems many times we are maybe too pessimistic here in Ghana?

 To conclude, thank you Prof. Gallagher for giving me the opportunity to interact with you, your colleagues and students. I also blame you for the surprising – and loudly cheered on –  end to our panel, when two of the Ashesi students did an impromptu rap battle after having been prodded by you. Really, the panel could not have had a better ending!

 

 

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One Week at Citi FM: The Report

Last week I wrote about looking forward to my Grown Woman Internship with Citi FM:

I grew curious how they work behind the scenes – how do they prepare? How much time goes into each show? What best practises do they have to share as a successful team? How do they keep their enthusiasm when uncovering so much hardship?

Now (or rather last week, but an unfortunate issue involving ECG stopped me from posting it then), I have spent a week with the Citi Breakfast Show at Citi FM and I have to say I am the wiser for it. I did not get complete answers to all my questions, but I got a start and also many other insights. Before I get to my initial questions, here are my notes from the week:

Monday. Shocked by the chaos and the apparent ad hoc-ness of determining what happens on air. People who are coming on seem to be called the same morning or, more often, call in themselves. Learned the word “plotting”, that is planning the show by the producer of the show, Sanda. The morning was dominated by an accident blocking morning traffic into Accra and was it the man selling his girlfriend for ritual murder-story? I talked to Deputy News Editor Boakye about the news and his work schedule in the newsroom. I had a high pulse the whole morning. Talked to journalist/host Godfred over lunch. I was asked to do some research on “The real cost of Ghana’s brain-drain”.

Tuesday. Was going to be a show on values, but due to the Transparency International corruption perception index coming out, it became a show about corruption. Started to realize how much current affairs sway the content of the show. Production assistant Fred commented on my frequent tweeting.  After the show, TV program “Who’s behind” from ViaSat came to interview Bernard. That is after him spending 4 hours on air. He was still smiling. Had a talk with co-host Nhyira and production assistant/journalist Pearl.

Wednesday. Many of the institutions mentioned as corrupt had gotten in touch and the show was supposed to be a follow up of that, but a discussion on corruption in the media and an animated interview with the opposition shifted the topic. After having done extensive live-tweeting for a few days, I was asked to do twitter training with Citi people. Had lunch with a Canadian journalist from a Human Rights organization spending 6 months in the newsroom and turned in my Brain-Drain report. Hopefully, it will be the basis of a Citi Breakfast Show to come!

Thursday. We did not really know what topic to go on, the news was a bit scattered and did not provide a clear direction. I took part in the discussion. A news item on three young robbers started a discussion on the reasons behind very young criminals and a discussion on youth unemployment ensued. I quickly did some research and found  some statistics of youth unemployment in Ghana (65% in 2011 according to the World Bank) and some reasons according to academic research.  Within minutes those facts were read on air. I had lunch with two of my former students from Ashesi who were also interns at the station and compared notes. I partook in a Facebook training in the afternoon.

Friday. The morning started with a discussion on traditional practices stepping in where the state and judiciary system should be, I think a rape case in the news was the starting point of the talk. But then we compared notes and realized that no one had been able to make a call on MTN since last evening and the “plotting” turned to what we can do with this. Just complain? Bernard said he wanted answers and the producers started calling up the telcos. I started a discussion on Twitter with the hashtag #dearghtelcos and then things went crazy….People from #YaleConfGH stopped by to do promotion. At least two of these guests are on every day. As a cherry on top of my week, hosts Bernard and Nhyira did a mini interview with me on air. During the weekly Friday meeting for the team Co-host Nana Ama put a question straight to me, “Kajsa, you have been here for a week now, what do you think?” For the team to want my opinion was a golden moment for me!

 

Answers to my questions:

How do they prepare?

I learned in the reverse they “plot” on Fridays for the week, but then stay flexible to be relevant. They are four, sometimes five hosts in the studio and all of them spend hours every day reading news, features and books. In the morning before the show starts, they “plot” the show of the day, but frequently defer from it.

 

How much time goes into each show?

Do I know this? I am not sure they even know themselves as, I was surprised to find out, for all of the crew,  the City Breakfast Show  (airing 6-10am on weekdays) is NOT a full time job. All of the hosts, including the main host Bernard have jobs at the station our outside. For instance Nana Ama is the Online Editor and Bernard the Operations Manager of the station.

 

What best practises do they have to share as a successful team?

  1. They start everyday with a meeting and end every week with a meeting. – I think this is important as it creates a frame within which they can be creative.
  2. They are experts in their various fields. – They find a way to efficiently mill through heaps of data and be up to date on many fronts.
  3. They are young. – The whole station seem like a very young workplace and the vibrancy of workers allow for high tempo and fresh thinking.

 

How do they keep their enthusiasm when uncovering so much hardship?

They have a mission to influence Ghanaians and change Ghana. They aim to make radio that get results and they are getting there. I found it interesting, that people in power call them every day to explain themselves! That in an environment where we complain there is little accountability! Privately, some of them have faith, others family to fall back on, because Chale every day, it is a new, horrible story.

 

What did I learn?

  • As always, you learn more about yourself than anything else when stepping out of your comfort zone. It was really nice to be at an organization without any money changing hands, formal agreement, I felt no stress to perform. Ahhhh.
  • I also learned, I love the news room pressure – that vibe, that “the deputy minister is on the phone”, “Wait, I have the police on the other line!”, “Can you get me numbers?”, “What did the Graphic say about this? Quick!”  – it is addictive!
  • I also found I quickly assert myself and participate. I had planned to “be a fly on the wall”, but discussions were just too interesting not to take part of.
  • Finally, I like how Twitter and Facebook also allows you into a discussion that might be held on air. On Friday, we saw how many “listeners” follow through social media when in 15 minutes 80 comments flowed in via Facebook. Clearly, there is much more to explore in the Social Media/Radio interface in Ghana.

One of my readers pointed me to this article on taking an internship at the age of 30. The writer suggests being an intern after a certain age “can seem like a step backward or even feel a bit embarrassing”, and I guess it can. But then again , why should we always step forward and upward? In the wisdom of Ghanaian folklore, “Sankofa” or “go back and fetch it” suggests that we have much to learn from that which lies behind us!

In hindsight, doing a Grown Woman internship with my idols at Citi FM was a great idea, an exciting week and absolutely a learning opportunity for life!

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Finally Free Speech in Ghana Defended: Prof. Audrey Gadzekpo

I was happy to hear Prof. Audrey Gadzekpo’s comments about free speech in Ghana following the Supreme Court’s actions the other week. I agree with her that a national conversation is central to democracy – and that actions like these are likely to cause people to censor themselves leading to a quieter civil society.

She said:

“What such pronouncement do is to put a general chill on public utterances and media coverage because it is not clear what is not too grievous… for a people who tolerated for a long time a culture of silence, many would say it is better to simply keep quiet and be safe than sorry.”

I agree with her in every part of her statement (longer on radio), but I also feel relieved a high profile academic spoke up.

Read the whole article here.

And then it was communicated you cannot write letters to the Supreme Court. Again, I don’t understand.

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“Dumsor-Dumsor”: Electricity and Productivity in Ghana


Last year, Ghana was among the fastest growing economies in the world. That was while supply of electricity or “light” as we say here, was patchy at best, but often cut off according to a “load shedding schedule” every other or every two days for 6-12 hours (dumsor-dumsor refers to the sound when light go off in an entire area).

I have a “tag” here on my blog for power problems (16 posts so far, 17 with this one!), set up in 2007, the year I moved to Ghana. Then load shedding was every other day. I remember it vividly as we used to go to a movie place, pay 50 pesewas to sit in a room with fans, pay no attention to whatever movie was on and go home when the dark had made the temperature drop slightly.

This week, the World Bank came out with a report “Energizing Economic Growth in Ghana” on how we could avoid being here again in 5 years time. There is nothing really new in the report, actually on radio the World Bank guy said it was 90% the same report presented in 2010! However, it made me think:

Where would Ghana be in terms of politics, creativity, productivity, growth and well being if Dumsor-Dumsor was a thing of the past?

The only sector partially thriving from dumsor-dumsor or dumso-dumso is the music industry churning out songs on the topic, one is embedded at the top!

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Update: Free Speech and Disagreement in Ghana

The other day I was writing a post about two Ghanaians getting (brief) prison sentences for disrespecting the Supreme Court. This issue has been the inspiration for jokes mimicking the telecom companies’ advertising text messages “Talk and Get Jailed Promotion!”,  Akosua’s satires in Daily Guide have covered the issue, see above, and of course there has also been plenty of serious debate, on- and off line. In that debate, it seems many (most?) Ghanaians disagree with my point.

They feel a line was passed and it up to the Supreme Court to make the call where that line is drawn. Freedom of speech means freedom to say what you want, but then it can be judged offensive and you then have to pay the price.

All comments I got on my first blog post belong to this category, here are some excerpts:

“The rules of court proceedings are clear and the restriction of discussion on a case in court is for specific reasons. Such discussions can lead one to make pre-judicial comments” – Elikplim

“This is not a gag on free speech, it is the stifling of loose talkers and irresponsible journalism.” – Nii

“My understanding of free speech is that one is not prevented from making a speech. just that. It cannot mean one must fail responsibility.” – Novisi

“The SC in my candid opinion did the right thing. It’s time people stop abusing “freedom of speech”.” – Abban Budu

One of the few people who did agree with me, a Ghanaian journalist now in graduate school overseas, made the point that we need those willing to test the limits to know where we stand as a nation. But also his argument was met with disbelief.

I love disagreement. Generally, it is interesting and educative and so also in this case. What I have learned is that Ghanaians are seriously concerned about the Supreme Court ruling (the one on the 2012 election outcome), tired of the people trying to stir up emotions and ready to sacrifice for stability. 

Tune into Ghana Connect on Joy FM Friday 5 July at 6.30-7.00 PM and hear Ghanaians debate the issue live.

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