Sweden’s Colonial Past

In a very interesting piece for Africa Is A Country Blog (the one “that’s not about famine, Bono, or Barack Obama”), Swedish journalist Johan Palme points out that there seems to be a strong recent interest in the Colonial past of Sweden. Because despite what our history classes told us, of course there was.

He talks to historian David Nilsson who says:

“It is true that Swedish interests in Africa were only marginal at the time, and Sweden remained a minor player. But qualitatively I see no distinct line between Sweden and other countries,” he says. “Sweden went to Berlin as a peer among nations, accepted and condoned the proceedings. It was a political justification of a social process that had already begun as Swedish officers and missionaries were already taking part in the colonization of Africa.”

I remember my first visit  to the Ghanaian tourism site, the Cape Coast castle, where slaves were kept in waiting for transport overseas and being horrified when told that Swedes first established a trade point here. “First the Swedes, then the Danes, Portuguese and Brits…”, the guide went on with a monotone voice. I was confused, but my mouth was already talking:

– But the Swedes were never involved in slave trade, right?

The guide glanced over at me and did not have to respond. I got it. The feeling was chilling.

Palme debates why this colonial discussion is now appearing on several fronts  and concludes interestingly that the apparent newfound guilt is maybe merely a fashion and nothing deeper like wanting to understand our history fully:

“Rather than radically re-engineering its [Sweden’s] relationships internationally, perhaps it [looking into the colonial past] is a mere cosmetic paint to appear good again, good by today’s standards.”

A good, and chilling, read!

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Customer Service in Ghana and Your Role: The Case of Vodafone Ghana

I have been offline at home for two weeks and after multiple interactions with my broadband distributor, Vodafone Ghana, I feel compelled to write about my experiences. This is not a new topic for me, or for many other bloggers (last year, for instance I wrote about the upside to Ghanaian Customer Service) but I wanted to show some examples of how you can use social media for improving on customer service and faster reaching your goal.

1. Take it to social media.

The official routes of complaint (going to the office to report the issue and calling Customer Care) had little effect, so after a week my husband told me, why don’t you Tweet this? Within hours we had a response. The accounts I used were @vodafoneghana & @askvodafonegh On Facebook, I got friends to share their experiences. Yesterday, I live tweeted my call to customer service. I am now blogging about it. Hopefully, someone who is on charge of customer care at Vodafone will see this. The chance is bigger than if I just moan at home.

2. Always record the name of the customer service attendant you are in contact with.

Thus far, we have made around 12 contacts with Vodafone (plus friends at Vodafone seeing online complaints and stepping in). For the record it is good to know who promised what. I realise customer service people in Ghana are very reluctant to give out last names or direct numbers (maybe for good reasons), but insist on a first name.

3. Be persistent and claim your rights.

I believe that a pricy service must have excellent customer service. For 180 GHC ($90) per month, I expect my broadband to work every day. Two weeks interruption for what ever reason is unacceptable. I have not hesitated to remind customer service personel what I am paying for their service and what effects it not working has on my work.

4. Talk to friends

When I discuss my problem with friends on and offline it seems many have had similar experiences. It has encouraged me and I have also gotten hints on what to do. Some of my friends even work at Vodafone and have taken steps of me – talk about committed employees! (or very good friends…or both).

5. Educate the company

On Tuesday after 13 days without my broadband, I was offered a backup system. Although a dongle is not the same as unlimited broadband, I think this was a nice gesture. However, the information was we had to drive to the Accra office to pick it up during office hours. Travelling to a different town to belatedly get some help and also sacrificing work (the round trip is about 3 hours) is unreasonable. And so I told the company. Their attitude changed and yesterday they instead asked for my address.

Last month, the Third Customer Service Week was held in Ghana. Companies like Nest of Ideas do Customer Service Training. There is also a Gimpa Course in Customer Service Management. Clearly companies in Ghana are in a learning stage when it comes to customer service and I am hopeful.

However, I think customers have an important role to play. We need to use social media to highlight what is not working, be persistant and educate the companies on what we expect. I understand telecommunications companies in Ghana have many challenges and I appreciate their efforts at delivering customer service, for instance I think the Vodafone Twitter account @askvodafonegh is commendable. Through out the two weeks I have been in touch with Vodafone I have seen customer service systems change before my eyes!

What do you think, is customer service in Ghana improving?

 

 

 

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My Impressions from African Studies Conference, Oct 24-26, ICAS13

Oh, there is so much to say after a three day conference. But a picture says more than 1000 words, right?

Between the president’s lovely speech, the youngest participant, the great conference bags/cloth, the fashions show(!) there were the academic highlights of discussions on panel papers, insightful key note speeches and meetings of fellow colleagues – it is hard to chose just one impression to highlight!

It was a wonderful conference and I hope I made some lasting connections! 

You can follow the Institute of African Studies on Facebook and Twitter as well as on YouTube (where some of the key speeches will end up soon!)

IMG_0012 IMG_0013 IMG_0010 IMG_0001 IMG_0002 IMG_0003 IMG_0004 IMG_0005 IMG_0006 IMG_0007 IMG_0008 IMG_0011

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Ghana’s President in Sweden, Sweden’s Minister of Trade in Ghana

Right now, Ghana’s president John Dramani Mahama is in Sthockholm cohosting the GAVI alliance meeting for immunization and next week the Swedish Minister for Trade, Annie Lööf, will be coming to Ghana.

John Dramani Mahama

In the photo, minister Lööf and president Mahama. Photo borrowed from the Swedish government website/ Martina Huber.

The president is in Stockholm to campaign for vaccines for all children. Ghana is an “Immunization Champion” and have a strong track-record on immunizations. From the website of GAVI:

“As an innovative global health partner, GAVI is committed to promoting the health of children through immunisation and this must be commended”, President Mahama stated in a meeting with Ms. Evans.

He further observed that, “GAVI deserves the support of all leaders desirous of building healthier communities. I pledge my unflinching support as an Immunisation Champion to enable GAVI achieve its noble objectives.”

The Swedish minister comes to Ghana with a trade delegation including Ericsson, ABB, Atlas Copco, Sandvik och Eltel, continuing on the visit three years ago with the then Minister of Trade Ewa Bjorling. The minister is also following up on her favorite issues: innovation and womens’ leadership. She will visit a local innovation hub, Meltwater, and talk to Ghana’s minister of foreign affairs, Hanna Tetteh about women in politics, according to her schedule (only in Swedish).

Granted, these two news items are suitable for a Swedish/Ghanaian blog. But this time, there are more connections! Last week, I saw Mahama at the ICAS13 conference , my daughter got immunized and next week I have been invited to meet with Annie Lööf ! Report to follow.

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International Conference on African Studies #ICAS13 at Legon, Ghana

You have the mic.This week, my department, the Institute of African Studies at University of Ghana is organizing a major conference on the theme: “Revisiting the first international congress of Africanists in a globalised world”. The three day conference is apart of the institute’s 50th anniversary celebration and also links to the 1963 convention for Africanists opened by Ghana’s first president Kwame Nkrumah. This conference will be opened by the current president, John Dramani Mahama!

Key note speakers are Kenyan professor and writer Ngugi Wa Thiong’o, professor Fatou Sow, specialist in gender studies and Dr. Carlos Lopez from the UN Economic Commission for Africa. Almost all the big names in the world of African Studies seem to be in the program, framed by exhibits, cultural performances and receptions.

I will be involved in two capacities – as a PhD candidate of the institute obviously I have to present a paper. Mine is a slight deviation from my PhD research project – concerned with migration aspirations among university students in Ghana –  instead this paper is on the future of graduate school in Africa. My presentation time is just after the conference opening on Thursday afternoon (Session A, Panel 3, Computer room of the INstitute at 12.20-2.00 PM to be exact). In addition to being a presenter, I have volunteered to handle social media for the conference. So you can follow the institute account for proceedings on Facebook and Twitter or follow the hashtag #ICAS13.

I will be posting here on my blog during the conference as well.

So let’s wish  all international participants welcome and while we are at it, please wish me luck!

Photo from an earlier post on AiD.

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Ghana Beats Egypt 6-1: The Twitter Story

I rarely watch soccer games on TV as in Ghana you can hear the scoreline anyways. After three YAAAYYs and one AWWW, I decided to follow the game online. This is what happened:
  1. 53′ (4 – 1) Asamoah GYAN (GHA) scores #GhanavsEgypt
  2. This one was heard as a long cheer, but soon came the next goal and online, people started to ask for a sixth goal!
  3. So Ghana has spelt Egypt. Now we should spell Brazil. So we make it 6: 1.
  4. Which also came! Now my timeline just EXPLODED. Here are some highlights!
  5. Ewurade Yedaase…next stop..*leavesmyhouse* oya to my travel agent to book my flight to #Brazil2014..
  6. Kwesi Appiah is the man of the entire World Cup Qualifiers.
  7. Kwesi Appiah deserves all the credit for this splendid performance
  8. Then there was some discussion about the “incentive” for a winning match that the president had increased for Black Stars players.
  9. #BlackStars be patriotic and lose today!! Ghana needs your $15,000… #GHANAFIRST#GoGuinessGoGH
  10. The $15,000 tweet —-> “@JDMahama: Best wishes to the #BlackStars. Make #Ghana proud.”
  11. President Mahama even felt the need to explain…
  12. @DONSHATAGURU The bonus is paid by the sponsors of the national team.
  13. Other interesting views were the situation in Egypt influencing their game...
  14. If its anything to go by, the score line against #Egypt reflects current state of affairs in that country by the Nile. They are in crisis.
  15. Ghanaian women now dey make football match analysis #timechanges mmre dane ampa.
    • This was a historic game, also on Twitter!
  16. GOD BLESS OUR HOMELAND #GHANA!!!! WORLD CUP QUALIFIERS!! #BLACKSTARS WE LOVE YOUUUU!! #GHANA 6 – #EGYPT 1. #WC2014twitter.com/LadySena/status…
  17. When #Ghana is trending, that when you know there are Ghanaians all over the world right now just having a good ass time.

Ghana Beats Egypt 6-1: The Twitter Story

I rarely watch soccer games on TV as in Ghana you can hear the scoreline anyways. After three YAAAYYs and one AWWW, I decided to follow the game online. This is what happened!

  1. 53′ (4 – 1) Asamoah GYAN (GHA) scores #GhanavsEgypt
  2. This one was heard as a long cheer, but soon came the next goal and online, people started to ask for a sixth goal!
  3. So Ghana has spelt Egypt. Now we should spell Brazil. So we make it 6: 1.
  4. Which also came! Now my timeline just EXPLODED. Here are some highlights!
  5. #GoBlackStars 6-1? #GhanaVsEgypt #nobagawaya #nogidigidi #forsheygeyreasons #GhanaWins #Brazil here we come #Soccer

    #GoBlackStars 6-1? #GhanaVsEgypt #nobagawaya #nogidigidi #forsheygeyreasons #GhanaWins #Brazil here we come #Soccer
  6. Dees eez unbereevables!!!
  7. Ewurade Yedaase…next stop..*leavesmyhouse* oya to my travel agent to book my flight to #Brazil2014..
  8. Proud of my country #BrazilHereWeCome #GhanaVsEgypt #WorldCup

    Proud of my country #BrazilHereWeCome #GhanaVsEgypt #WorldCup
  9. Ghana coach received some vim:
  10. Kwesi Appiah is the man of the entire World Cup Qualifiers.
  11. Kwesi Appiah deserves all the credit for this splendid performance
  12. Then there was some discussion about the “incentive” for a winning match that the president had increased for Black Stars players.
  13. #BlackStars be patriotic and lose today!! Ghana needs your $15,000…#GHANAFIRST #GoGuinessGoGH
  14. The $15,000 tweet —-> “@JDMahama: Best wishes to the #BlackStars. Make #Ghana proud.”
  15. President Mahama felt the need to explain…
  16. @DONSHATAGURU The bonus is paid by the sponsors of the national team.
  17. Other interesting views were the situation in Egypt influencing their game
  18. If its anything to go by, the score line against #Egypt reflects current state of affairs in that country by the Nile. They are in crisis.
  19. …and Ghanaian women involved in the analysis. On Twitter they were definitely commenting!
  20. Ghanaian women now dey make football match analysis #timechangesmmre dane ampa.
  21. This was a historic game, also on Twitter!
  22. GOD BLESS OUR HOMELAND #GHANA!!!! WORLD CUP QUALIFIERS!! #BLACKSTARS WE LOVE YOUUUU!! #GHANA 6 - #EGYPT 1. #WC2014 http://twitter.com/LadySena/status/390174626279481344/photo/1

    GOD BLESS OUR HOMELAND #GHANA!!!! WORLD CUP QUALIFIERS!! #BLACKSTARS WE LOVE YOUUUU!! #GHANA 6 – #EGYPT 1. #WC2014pic.twitter.com/iwhPpThRA5ySena/status/390174626279481344/photo/1
  23. When #Ghana is trending, that when you know there are Ghanaians all over the world right now just having a good ass time.
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This Year’s Best Political News in Ghana: NDC to Change Primaries System

I just stumbled across the best news in politics for Ghana for the whole year – the leading party NDC is scrapping their electoral college for parliamentary primaries allowing all their membership to vote directly.

This just might have wonderful implications:

  • Primaries are gates for political aspirants and direct voting makes more sense – if many folks like you, you win.
  • Electoral colleges have earlier meant those who can pay off the relatively small number of people in the college wins, not the more popular.
  • When good leaders who are not rich (or make corrupt promises to the electoral colleges) cannot win, it creates political apathy – now there is a chance for the leaders Ghana needs! 
  • Hopefully this will also lead to that main contending party NPP and other parties also review their primaries systems, making these effects even more profound.

On Facebook under a link to this news, selected comments were “who cares” and “NPP and NDC are all corrupt”, but also “this is the way” and “I am strongly behind you”. I say it is the best political news this whole year.

What are your views? 

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Colombia and Ghana: Religious Billboards and Other Similarities

By way of reading my BloggingGhana colleague Sandister Tei’s blog, I came across artist Herbert Baglione’s blog. Although this man is Brazilian, he had posted a string of black and white photos from Colombia that reminded me so much about Ghana. 

This billboard advertising a religious website/ call center reminds me of the many religious billboards in Ghana.

Screen Shot 2013-10-07 at 5.45.13 PM

Is it the black and white that makes photos so universal and timeless? Is it my secret desire to go to Colombia shining through? Or does Ghana and Colombia really have much in common?

See all Herbert’s Colombia photos here.

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CNN and the Ghanaian Government: Interview with President Mahama and Media Ethics

Today I get the prompt to “upload my question to the CNN interview with president Mahama”. I think to myself, CNN…Ghanaian government. Was there not a thing there? Going through my emails, in a discussion thread on the perils of “too positive” media coverage, I find a link to this blog post by a BloggingGhana colleague, Roxanne L Scott from the end of May 2013.

In summary, Roxanne writes that the Ghanaian government payed 1,5 million USD to CNN in 2012 for positive coverage under the “CNN Eye on Ghana Project”. The project was centered around tourism and investment and produced stories such as “Welcome to Ghana: Historic castles, exotic wildlife and a golden coast”. (Scroll down and the slideshow title reads: “Ghana: the jewel of West Africa”) This project is no secret, it is covered in official documents!

In the same documents, we can read about the plans for 2013: “the Ministry [of tourism] will augment its Marketing Ghana Programme through intensive use of the international media. Funding will be mobilized in pursuit of the CNN Eye on Ghana project…”

(Docs below I have borrowed from Roxanne)

Roxanne writes:

“I’d love some clarification for how this $1.5 Million goes in reference to CNN.

If it is in fact payment, its unethical.

I recently learned at an arts and culture journalism workshop in Ghana it’s quite the norm for media houses to charge artists and organizations for coverage according to time. For example one can call a radio station in Ghana and get the price for a featured interview. Event planners also charge journalists to “cover” their event. Political parties engage in this as well. After press conferences, political parties pay journalists for coverage.

I thought it was a journalists job to look for the news. A journalists creates the content. If you’re being paid by an organization to cover the news, or if you’re charging for individuals/organizations to feature their content, thats more public relations (PR) and its unethical. You really shouldn’t call yourself a journalist.”

The media ethics debate in Ghana has a long way to go. However, it is not just in Ghana the lines between journalism and PR is blurred, as Roxanne rightly points out. The president’s CNN interview is scheduled for some time in October. Meanwhile, it looks like the CNN Eye on Ghana program alive and well and possibly “augmented” for this year. Does that CNN Eye on Ghana Project involve a primetime presidential interview? Later today over at CNN the window for uploading your video questions for president Mahama closes. CNN iReport, urges:

“Send us your questions for the president in a video (15 seconds or less, please) and they could be asked on CNN!”

I am guessing the most critical voices  (if they even can be captured in less than 15 sec!) – “What is the relationship between CNN and the Ghanian government?” and “Can we trust this interview to be objective on the basis that the Ghanaian government is paying CNN for coverage?” will likely not be featured…

My colleague Roxanne ended her blogpost in May with a plea to CNN for some clarification. She never heard back. I hope this time CNN will answer.

Please share this blogpost with your networks if you also want to know more from CNN on their relationship with the Ghanaian government.

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Ghana 3rd in Miss World! Introducing Naa Okailey

MissWorld2013

She is a medical student and Ghana’s best placement in Miss World ever!

Although I have a very double feeling about beauty pageants (women being judged on their looks like horses on sale), I guess this could be celebrated in the name of publicity for Ghana.

Read the whole story by Kobby Blay/Ghanaian Health Nest.

Ps. The Video has some very graphic images of health problems in Ghana. Putting down your sandwich is advised.

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Mahama’s Biography: My First Coup D’Etat or the Lost Decades of Africa

 Screen Shot 2013-09-23 at 5.38.25 PMGhana’s president John Dramani Mahama is the first Ghanaian president to be born in Ghana – his predecessors were all born in the colony of Gold Coast. This fact was many times commented on in the 2012 elections and maybe it was an advantage to his main opponent who, 20 years his elder, belonged to the group born in the Gold Coast. What makes Ghana’s current president even more unique is he is the only Ghanaian President to have written an autobiography before entering the office.

I read it last year as prep for my election involvement. I was surprised at how well the book worked as literature. I was surprised to understand that Mahama who has an air about him to be “an ordinary man”, in fact is a descendant of kings on both sides of his family.

I felt the book expertly walks us through how someone finds themselves politically, discovers their ideology and therefore I decided to use it as a required reading for my Social Theory class. Reading a book with a group of 120 others, makes it even more come alive and also other qualities are discovered.

For instance, many of the students liked how he wrote about music and what it meant to him as a young man. Others found side stories interesting such as how he dealt with bully Ezra, the friendship with his teacher and his strange welcome into the Soviet Union as formative moments, possibly shaping his political thoughts.

There were also some surprising voids, for instance his romantic relationships were reduced to a cute story about a young Mahama falling in love with a 12 year old neighbor. What about his wife Lordina and possibly other women? What his personal relationship to Flight lieutenant Rawlings, now an elder in Mahama’s party, who led the nation in difficult years of starvation and lack of freedoms in the beginning of the 1980s and Mahama’s father was forced to leave the country?

Reviews have over all been positive. See for instance the extensive review in WSJ:

Mr. Mahama is at his best in describing this vanished world. He does so with the eye of a historian and the flair of a novelist. “My First Coup d’Etat” is a collection of personal reminiscences centered on the traditional customs of his home village, where every older man is respectfully called a grandfather and every woman a grandmother.

and blogging colleague Nana Fredua-Agyemang:

There is some ambiguity in Mahama’s (the author’s) life as described in the book. On one hand his home was better than the average Ghanaian – thus, one could – in the context of Ghana – say that he was a privileged child, regardless of the ups and downs that came with it. However, his individual life – isolated from that of the family, was average.

In this video, J. D. Mahama reads from the book. 

Frankly, I am surprised this book has not been made more readily available in Ghana (for instance through a local publisher) as it is an important, well written book that lets us understand our current president a bit better; where he –  and the country –  is coming from.

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My 10 Favorite Ghanaian Brands (2/2)

Some time ago, I shared five of my favorite Ghanaian brands, here is the second part! In no particular order, here are companies that deliver in Ghana:

5. Star Beer (no web presence, it seems!)

I am a Star. Woman.

Favorite product: Big bottle (625 ml)

Pic courtesy of Chiara Atik, guestofaguest.com

6. Kayobi Clothing

Favorite product: The classic “Make Fufu, not war!” or the print with mother and child, “Sweet mother”!

Screen Shot 2013-09-23 at 4.57.22 PM

7. Goody Cashew Nuts (No web presence, either!)

Perfectly salted. Healthy snack that can be bought in traffic (stay clear of the others!)

Favorite product: Small bag – lasts surprisingly long

cashew

8. Yenok

The Koney family’s well made wood craft from Takoradi.

Favorite product: A well crafted chair

Screen Shot 2013-09-23 at 5.07.54 PM

9. Eden Tree

Fresh greens is just a basic necessity, this company does it well!

Favorite product: Herbs like Mint and Basil and Fresh Green Beans

Screen Shot 2013-09-23 at 5.12.41 PM

 

10. Upcountry Coffee Company (like them on Facebook!)

One of the items I have been carrying to Ghana from abrokyire since I moved here is coffee. I need a big cup of it every morning, so as someone who both loves coffee AND local produce I was besides myself with happiness when I found Ghanaian coffee! And it is very good!

Favorite product: Ground coffee (250g ) Lasts me two weeks. 

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Now it is your turn, what local products do you love?

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